Help
Support
Need help with your notarization? Our support team is here to assist you.
Contact Us
For general inquiries and support, please email us at support@epiconlinenotary.com. We aim to respond within one business day.
Common Issues
- Camera or microphone not working: Ensure your browser has permission to access your camera and microphone. Try refreshing the page or using a different browser.
- Identity verification failed: Make sure your ID is well-lit, in focus, and matches the information you provided. If issues persist, contact support.
- Document upload issues: Documents must be in PDF format and under 25MB. Ensure the file is not password-protected.
- Session disconnected: Check your internet connection and rejoin using the link from your confirmation email. Session progress is saved automatically.