Terms of Use and Platform Services Agreement

Effective date: 2026-05-14

Purpose and Scope

These Terms govern access to Collective Epic LLC d/b/a Epic Online Notary websites, applications, account tools, document intake, remote online notarization workflows, Growth Site user flows, support tools, payment flows, and related services. These Terms do not make Collective Epic LLC d/b/a Epic Online Notary a law firm, title company, lender, escrow company, court, recorder, public agency, or guarantor of document acceptance.

Platform Role

Collective Epic LLC d/b/a Epic Online Notary provides a technology platform, transaction workflow, identity-verification coordination, payment tools, document-handling tools, audio-video session support, recordkeeping support, and administrative services. The official notarial act is performed by a commissioned notary public who must exercise independent notarial judgment under the law that governs that notary’s authority.

User Responsibilities

Users must provide accurate information, use their own account, protect credentials, upload lawful documents, cooperate with identity verification, appear personally during a live session when required, avoid impersonation or fraud, and comply with all instructions that are reasonably necessary for notarial law, security, privacy, and transaction integrity.

No Legal Advice

Collective Epic LLC d/b/a Epic Online Notary does not provide legal advice. The platform may provide routing, field-detection, document classification, compliance prompts, and general information. Users remain responsible for selecting the correct document, deciding whether notarization is appropriate, determining whether a recipient will accept a notarized document, and obtaining legal advice from a licensed attorney when needed.

Third-Party Providers

Collective Epic LLC d/b/a Epic Online Notary uses contracted third-party providers for identity verification, knowledge-based authentication, credential analysis, liveness detection, face comparison, fraud prevention, payment processing, communications, recording, storage, security, analytics, and compliance support. Public-facing disclosures identify provider categories. Internal transaction records preserve the actual provider used for a transaction.

Fees and Payment

Before payment, users must be shown a fee breakdown separating statutory notarial fees, platform fees, identity-verification fees, knowledge-based authentication fees, recording/storage fees, witness fees, delivery fees, taxes, and optional service fees when applicable. A fee labeled as a statutory notarial fee must not exceed the fee allowed by the law governing the notarial act.

Account Suspension and Refusal

Collective Epic LLC d/b/a Epic Online Notary or the commissioned notary may pause, refuse, cancel, suspend, or restrict a transaction when required by law, platform security, fraud concerns, identity failure, recording failure, incomplete documents, unlawful purpose, coercion concern, technical failure, state activation status, fee-rule conflict, or recipient-acceptance risk.

Dispute Resolution

Disputes may be subject to a separate arbitration or dispute-resolution addendum if accepted by the user. Mandatory law, regulator rights, law-enforcement reports, small-claims rights, and nonwaivable rights remain preserved as stated in the applicable addendum.

Limitation of Platform Guarantees

Collective Epic LLC d/b/a Epic Online Notary does not guarantee that any recipient, recorder, court, agency, lender, title company, foreign authority, or other third party will accept a completed notarized document unless Collective Epic LLC d/b/a Epic Online Notary expressly agrees in writing to provide a specific acceptance-check service for that recipient or workflow.

Updates

Collective Epic LLC d/b/a Epic Online Notary may update these Terms prospectively. Material changes will be posted or presented through the applicable route. The version accepted for a transaction must be preserved in the transaction record.